Terms & Conditions

The website and services are operated by OrderWeb Ltd (company number 12760826), Brockley, London, UK (“OrderWeb”, “we”, “us”). Contact: mail@orderweb.co.uk.

You may browse this website for lawful purposes. You must not attempt to disrupt the site, scrape it aggressively, misuse forms, or use our content in a way that infringes our rights or anyone else’s.

Website content is for general information. It is not legal, financial or operational advice for your specific business.

Product descriptions, plan features and example prices (including the £59.99/month POS plan where shown) are indicative and may change. Final pricing, inclusions and service levels are confirmed in a quote, order form or customer agreement before you pay.

Optional services such as white-label apps, SMS, custom websites or bespoke software are scoped separately.

When you request a demo or send a message, you confirm the details you provide are accurate and that we may contact you about your enquiry. Submitting a form does not create a paid subscription until we agree terms in writing.

Paid POS, software or project work is governed by the specific agreement, proposal or order you accept with us. If those documents conflict with these website terms, the customer agreement prevails for that service.

If we issue you login credentials, you must keep them secure and use the service lawfully. You must not use OrderWeb products for fraud, abuse, spam, illegal sales, or to infringe others’ intellectual property or privacy rights.

The OrderWeb name, logo, website design, software and materials remain our property (or our licensors’). You receive only the licence needed to use purchased services as agreed. You retain ownership of your own menus, branding assets and business data you upload.

We aim to keep the website and services reliable, but we do not guarantee uninterrupted or error-free operation. To the fullest extent permitted by UK law, we are not liable for indirect or consequential loss, or loss of profits, data or goodwill arising from website use.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited under law.

How we handle personal data is described in our Privacy Policy.

We may update these terms from time to time. The “Last updated” date will change when we publish a revision. Continued use of the website after changes constitutes acceptance of the updated terms.

These terms are governed by the laws of England and Wales. Courts of England and Wales have exclusive jurisdiction, except where consumer protections require otherwise.