Question 1

What is OrderWeb?

Accepted Answer

OrderWeb is a UK software company focused on hospitality. Our flagship product is a commission-free restaurant POS and online ordering platform, and we also design websites and build custom software and mobile apps.

Question 2

How much does the POS cost?

Accepted Answer

The core plan is £59.99 per month per device, with no order commission. There is no setup fee for the standard platform. Optional extras include a white-label app and SMS messaging.

Question 3

Do you take a cut of my orders?

Accepted Answer

No. OrderWeb does not take a percentage of your sales. You keep what you earn — unlike many delivery marketplaces that charge 30% or more.

Question 4

What hardware do I need?

Accepted Answer

OrderWeb is designed to run on hardware you already own where possible — including Windows devices, screens and printers — so you are not locked into proprietary terminals.

Question 5

Can you build a website or custom app for us?

Accepted Answer

Yes. Alongside the POS we design and build marketing websites, web applications and native mobile apps. Tell us what you need and we will quote a clear project scope.

Question 6

Where are you based and how does support work?

Accepted Answer

We are based in Brockley, London. Support is provided by real people during UK hours, with on-site setup available where you need it.

Question 7

How do I book a demo?

Accepted Answer

Use the Contact page or email mail@orderweb.co.uk. We will arrange a walkthrough with your menu, tables and real service flow.

Question 8

Who owns my customer data?

Accepted Answer

You do. Your customers, menus and operational data stay yours and can be exported — we do not lock you into a black box.

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