Privacy Policy

OrderWeb Ltd is a UK company (company number 12760826) based in Brockley, London. For privacy questions, email mail@orderweb.co.uk.

We may collect:

• Contact details you send us (name, email, phone, business name)
• Messages and project details from demo or contact forms
• Account and billing details if you become a customer
• Technical data such as browser type, device and approximate location (via analytics, if enabled)
• Operational data you enter into our POS or software products as part of your service

We use personal data to:

• Respond to enquiries and arrange demos
• Provide, maintain and support our products
• Send service or account messages
• Improve our website and services
• Meet legal and accounting obligations

We do not sell your personal data. We do not take a commission cut of restaurant orders through our platform pricing model.

Depending on the activity, we rely on contract (to deliver services you request), legitimate interests (to run and improve our business), consent (where required, such as certain cookies or marketing), and legal obligation.

We may share data with trusted processors who help us run the business — for example email delivery, hosting, payment providers and analytics — only as needed to provide the service. We require them to protect your information appropriately.

We keep personal data only as long as needed for the purposes above, including legal, tax and dispute-resolution needs. Enquiry emails are typically retained for a limited business period; customer records follow our contract and statutory retention requirements.

Under UK GDPR you may have rights to access, correct, delete, restrict or object to certain processing, and to data portability. To exercise these rights, contact mail@orderweb.co.uk. You can also complain to the Information Commissioner’s Office (ICO).

Our website may use essential cookies to operate securely, and optional analytics if configured in our admin settings. You can control cookies through your browser settings.

When restaurants use OrderWeb products, they typically act as the data controller for their own customer and staff data. OrderWeb processes that data to provide the service under our customer agreement. Operators remain responsible for their own privacy notices to end customers.

We may update this policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of the site after changes means you accept the updated policy.